Seller questions and answers

For a conventional board sale, our agency fee is £795 for homes up to £100,000 and £995 for homes over £100,000 up to £200,000. For homes over £200,000 we agree the fee with you. No VAT is added to our agency fees. Your written quotation and signed agreement confirm what is included and when the fee is payable. Our agency fee is normally payable on legal completion. If you withdraw after we introduce a ready, willing and able purchaser in accordance with your written instructions, the agreed agency fee may become payable without completion. This means a buyer prepared and able to exchange unconditional contracts; an asking-price offer alone is insufficient. If you withdraw before completion, reasonable, evidenced marketing costs for work actually provided may be recoverable up to £350, with a proportionate reduction for incomplete work. Marketing payments are credited against any agency fee, so there is no double charging. All charges must be disclosed and agreed before signature and remain subject to statutory rights. See our full sales terms.

Solicitor, EPC, mortgage and other third party costs are separate unless agreed in writing. Auction has separate terms and charges. We explain the costs before you instruct us.

We use professional photography, a floor plan and a 360° virtual tour to help buyers explore the property. We advertise online, including on Zoopla, arrange accompanied viewings, share feedback and help progress agreed sales.

Yes. We offer evening, Saturday and Sunday viewings to work around people’s jobs and lives. Same-day viewings can sometimes be arranged when the property is vacant or you have agreed to short-notice appointments, subject to team availability.

We do not wear uniforms or work to sales targets. At a viewing, the property and the buyer’s questions come first. We focus on finding a suitable buyer and following your sale through. Our agency fee is normally payable on completion, with the seller-withdrawal exceptions explained below and in your signed agreement.

We discuss your property, local market evidence and your timescale, then agree an asking price and marketing plan with you before launch.

We keep you updated directly. Sellers can also use PropertyFile to see the relevant viewing information, feedback, offer information and enabled sale milestones that we share.

Yes. We handle residential and commercial property and land. Contact the team to discuss the right marketing route and a tailored quotation.

Yes, following a separate express early-start request and the required cancellation and payment information. We can collect this request alongside your board approval. Bare permission to put up a board does not waive your cancellation right. If you cancel, only a lawful proportionate payment for services provided can be recovered, subject to the £350 marketing-cost maximum and applicable consumer law. The whole sales service is not fully performed just because a board, tour or floor plan is complete.