LOCK & KEY / CLEAR TERMS
Terms of Business
Read our standard terms before instructing us to let, manage, sell or auction your property. Choose a service below to read its full terms on this page.
Choose your service
LETTINGS
Tenant Find
£450 standard · £500 joint tenancy
Marketing, viewings, applicant steps and initial tenancy setup. You manage the property after handover.
LETTINGS
Fully Managed
£150 preparation + 10% management
Letting and ongoing property management under the agreed instruction. The percentage is of gross rent received through us.
AUCTIONS
Auction Seller
No Lock & Key seller selling fee
Our buyer-paid reservation fee method is arranged with iamsold. Your own legal costs and any disclosed third-party costs are separate.
SALES
Board Sale
£795 up to £100k · £995 to £200k
Above £200,000, we agree a fixed fee with you in writing. Our standard sales instruction is sole agency, not joint agency.
Before you instruct us
These terms are public information copies. We will send you a property-specific written quotation and the final agreement to review and sign through Alto. Your signed agreement records the individual property, fee and any agreed changes.
Our sales, letting and management instructions are sole agency. We do not accept a joint instruction with another estate or letting agent for the same service. For lettings, AML checks and credit checks are charged separately to the landlord at £15 per person for each check. No VAT is added to our agency fees.
Auction instructions also involve separate iamsold terms. The full terms below explain scope, fees, cancellation, and how to raise a concern. You can also read our complaints policy.
FULL TERMS / TENANT FIND
Tenant Find
Public information copy. Read this alongside the written quotation for your property. The final agreement is sent to you for review and signature when you instruct us.
01 Your Tenant Find instruction
We market the property, prepare photographs and standard particulars, include floor plans and virtual tours in instructed marketing, handle enquiries and arrange viewings, process applications and undertake the agreed identity, reference and Right to Rent steps, and prepare the tenancy documentation and initial check-in administration expressly included in the written instruction summary. We do not guarantee a tenant, rent payment or tenant conduct. The landlord approves the rent, choice of tenant and material tenancy arrangements, subject to law.
02 Your fee
The Tenant Find service costs £450 for a tenancy with one named tenant, or £500 for a joint tenancy with more than one named tenant. This is an agency fee paid by the landlord, not a tenant fee. AML checks and credit checks cost £15 per person for each check and are charged separately to the landlord. Additional joint-landlord work and other agreed services must be quoted in writing in the Alto instruction summary before signature; no undisclosed uplift is authorised. The core fee is due when a suitable applicant is accepted and the tenancy is ready for signature, unless a different lawful trigger is clearly agreed in the pre-signature instruction summary.
03 After the tenant moves in
Tenant Find is not an ongoing property-management appointment. The landlord will collect rent, manage repairs and inspections, protect and administer the deposit if they hold it, serve or manage notices, renew certificates and licensing, maintain registrations and meet all subsequent tenancy duties unless they separately instruct us in writing. Any deposit we handle will be dealt with under the agreed authorised scheme and applicable law.
04 Ending the Tenant Find instruction
This is a sole agency instruction for finding a tenant. Do not instruct another letting agent concurrently; we do not accept joint agency instructions. Either party may end an uncompleted instruction by written notice. No undisclosed withdrawal penalty applies. If we introduce an applicant before termination and the landlord then lets to that applicant, the agreed Tenant Find fee remains payable where the agreed fee trigger and applicable consumer law permit. Any different treatment of a tenant introduced directly by the landlord must be expressly agreed before signature.
05 Your legal duties as landlord
The landlord retains the ultimate legal responsibility to let lawfully and provide a safe, fit home. Before advertising or occupation they must supply current gas-safety, electrical safety and EPC information where required, evidence of alarms and other safety measures, relevant tenancy/deposit records, appropriate insurance and permissions from lenders or freeholders, and information about defects, hazards and works. The landlord must promptly fund authorised safety work and respond to necessary instructions. We may delay advertising, check-in or a proposed instruction while material compliance issues remain. Our assistance does not transfer legal responsibility.
06 Renters’ Rights Act 2025: tenancy obligations
For tenancies to which the new regime applies, assured tenancies became periodic from 1 May 2026; the landlord must comply with the correct written-information requirements, rent-increase process, lawful possession grounds, rental-bidding ban, rules on upfront rent and deposit/holding payments, and protections against discrimination concerning children or benefit receipt. Pet requests require an individual, legally compliant decision and response. A minimum term for our agency service is not a fixed term for the tenant. Tell us of all pre-1 May 2026 notices or ongoing proceedings because transitional rules may apply. The landlord must keep us informed of changes and obtain independent legal advice where needed.
07 National landlord and property registration
The landlord must register each property and relevant landlord details on the national private-rented-sector registration system when the applicable geographical rollout and legal duties take effect. They must pay the statutory charge, keep the entry accurate, supply the registration reference where required, and meet any statutory annual renewal or update requirements. Independently, the landlord agrees to notify Lock & Key promptly of initial registration, every renewal or annual update, changes, expiry, suspension and enforcement correspondence, and to confirm their status to us at least once every twelve months. We can assist with applications, record gathering and renewals only under a separately agreed quotation; official charges are additional. We do not promise a specific rollout date for a property before its area is formally called forward.
08 Selective licensing and other property licences
The landlord must check whether selective, additional or mandatory HMO licensing, planning or other local requirements apply to the property; obtain and maintain the correct licence or lawful exemption before letting where required; comply with licence conditions; and provide copies and changes immediately. A national property registration does not replace a local licence. Lock & Key can help assess requirements, collate records or apply for/renew a licence under a separately quoted fee, plus council charges. The landlord must notify us of all renewal dates, refusals, revocations and enforcement correspondence.
09 Fees and extra work
The service fee stated at the start of this agreement covers only the scope described here. Landlord AML checks, additional joint-landlord or multi-tenant work, certificates, compliance administration, licensing and national registration help, repairs, inventories, specialist legal work and other third-party charges are not included unless expressly listed. An additional fee or expenditure will be explained and agreed in writing before work begins, except for genuine urgent action to protect people or the property where it is reasonable and lawful to act first. We do not pass prohibited payments to tenants. We account for money handled for the landlord in accordance with our instructions and applicable rules.
10 Identification, authority and AML
The client confirms they are entitled to instruct us for the property and have the agreement of every owner whose authority is required. Each landlord or seller, joint owner and relevant beneficial owner must provide identification, address and ownership evidence and cooperate with the identity, anti-money-laundering and sanctions checks we require. We may request additional information, postpone work or decline an instruction where checks are incomplete or legal concerns remain. Other professionals may perform separate checks. Any additional landlord-side checking fee must be clearly quoted and agreed before it is incurred.
11 Information and third-party sharing
We use the contact, identity, property and transaction information needed to deliver this instruction and meet our legal duties. Where lawful and relevant, we may share necessary information with solicitors and conveyancers, buyers or tenants and their advisers, iamsold where relevant, ID/AML screening providers, local councils and council-tax or licensing teams, government registration services, energy and water suppliers (including United Utilities), surveyors, valuers, EPC/gas/electrical contractors, insurers, maintenance contractors, deposit protection providers, Zoopla and other marketing portals, and Alto/PropertyFile and other secure systems. We share only appropriate information for the purpose; this clause is not a blanket consent for unrelated marketing or an override of data-protection rights. Our separate privacy notice explains lawful bases, retention and rights. We will disclose any referral payment or benefit before a referral is accepted; the client is free to choose their own solicitor or contractor.
12 Our service, communications and complaints
We use reasonable care and skill, communicate material developments and arrange evening or weekend appointments when possible. Our phone lines are open 8am-10pm, seven days a week; this does not guarantee that all staff, contractors or third parties are available throughout those hours. PropertyFile access and document categories depend on the service and features enabled. Our complaints process is published on our website and complaints about Lock & Key may be referred to the Property Redress Scheme after our process. Nothing in these terms excludes statutory or consumer rights.
13 How the individual instruction is agreed
These are our standard service terms for information before you instruct us. Your individual written quotation and instruction summary will identify the client, property, instruction date, any property-specific agreed fee and material exception before signature. The final agreement is supplied to you on a durable medium before you sign it. A later material change to fees or scope must be agreed in writing; no optional service is accepted by silence.
14 Cancellation and start of service
Where the client is a consumer and this agreement is made at a distance or away from our premises, a statutory 14-day cancellation right may apply, beginning the day after the contract is made. To cancel, tell us clearly through the contact form at lockandkeyestateagents.co.uk/contact-us-2/ or in writing to 7 Hope Street, Blackburn BB2 1DY; no cancellation form is required. Signing the terms alone is not a separate express request to start work within that period. Unless a legally valid separate early-start request is received, we will wait until the cancellation period expires before starting chargeable work. If an express early-start request is separately made, any lawful proportionate payment and any loss of cancellation rights must meet the applicable regulations and the information given beforehand. Statutory rights are unaffected.
FULL TERMS / FULLY MANAGED
Fully Managed
Public information copy. Read this alongside the written quotation for your property. The final agreement is sent to you for review and signature when you instruct us.
01 What Fully Managed includes
We provide the letting and marketing work described for Tenant Find (including floor plans and virtual tours), tenancy preparation, routine tenant liaison, rent collection and landlord statements, coordination of repairs and safety appointments, and such inspections and document sharing as are set out in the accompanying instruction summary. We keep the landlord informed of material rent or property issues. We do not insure rent, guarantee uninterrupted occupation, prevent every defect, or act as the landlord’s solicitor.
02 Fees and minimum agency term
The landlord pays £150 tenancy preparation plus a management fee of 10% of gross rent received through us, deducted or invoiced monthly. AML and credit checks are each £15 per person and are charged separately to the landlord. The exact commencement and any bespoke rate must be in the pre-signature instruction summary. Lock & Key is the sole agent for letting and managing this property while this instruction is in force; the landlord must not instruct another agent concurrently for those services. We do not accept joint agency instructions. The minimum agency term is twelve months from commencement; this is not a fixed term for the tenant. After that, either party may give thirty days’ written notice. If the landlord ends the instruction within the minimum other than for our material breach, only lawful, transparent and reasonably evidenced loss may be sought, not all unearned future fees.
03 Repairs, contractor payments and client money
The landlord funds necessary repairs, insurance, taxes, certificates and licensing. We seek approval for non-urgent expenditure and may arrange reasonable urgent work to protect life or property where prior approval is not practicable. The landlord remains responsible for the property and for professional advice on disputes and court action. We issue statements, account for deductions and handle deposits as agreed under a lawful scheme. Relevant client money is subject to our Client Money Protect arrangements.
04 Landlord cooperation and management transfer
The landlord must supply keys, existing tenancy agreements, deposit records, ledgers, prescribed information, certificates, relevant notices and licence/registration details promptly. Where taking over from another agent or from self-management, the transfer service begins only on the confirmed date and starts from £150; any transfer fee must be separately quoted and approved in writing before work. We do not assume liability for a previous agent’s actions or missing documents.
05 Your legal duties as landlord
The landlord retains the ultimate legal responsibility to let lawfully and provide a safe, fit home. Before advertising or occupation they must supply current gas-safety, electrical safety and EPC information where required, evidence of alarms and other safety measures, relevant tenancy/deposit records, appropriate insurance and permissions from lenders or freeholders, and information about defects, hazards and works. The landlord must promptly fund authorised safety work and respond to necessary instructions. We may delay advertising, check-in or a proposed instruction while material compliance issues remain. Our assistance does not transfer legal responsibility.
06 Renters’ Rights Act 2025: tenancy obligations
For tenancies to which the new regime applies, assured tenancies became periodic from 1 May 2026; the landlord must comply with the correct written-information requirements, rent-increase process, lawful possession grounds, rental-bidding ban, rules on upfront rent and deposit/holding payments, and protections against discrimination concerning children or benefit receipt. Pet requests require an individual, legally compliant decision and response. A minimum term for our agency service is not a fixed term for the tenant. Tell us of all pre-1 May 2026 notices or ongoing proceedings because transitional rules may apply. The landlord must keep us informed of changes and obtain independent legal advice where needed.
07 National landlord and property registration
The landlord must register each property and relevant landlord details on the national private-rented-sector registration system when the applicable geographical rollout and legal duties take effect. They must pay the statutory charge, keep the entry accurate, supply the registration reference where required, and meet any statutory annual renewal or update requirements. Independently, the landlord agrees to notify Lock & Key promptly of initial registration, every renewal or annual update, changes, expiry, suspension and enforcement correspondence, and to confirm their status to us at least once every twelve months. We can assist with applications, record gathering and renewals only under a separately agreed quotation; official charges are additional. We do not promise a specific rollout date for a property before its area is formally called forward.
08 Selective licensing and other property licences
The landlord must check whether selective, additional or mandatory HMO licensing, planning or other local requirements apply to the property; obtain and maintain the correct licence or lawful exemption before letting where required; comply with licence conditions; and provide copies and changes immediately. A national property registration does not replace a local licence. Lock & Key can help assess requirements, collate records or apply for/renew a licence under a separately quoted fee, plus council charges. The landlord must notify us of all renewal dates, refusals, revocations and enforcement correspondence.
09 Fees and extra work
The service fee stated at the start of this agreement covers only the scope described here. Landlord AML checks, additional joint-landlord or multi-tenant work, certificates, compliance administration, licensing and national registration help, repairs, inventories, specialist legal work and other third-party charges are not included unless expressly listed. An additional fee or expenditure will be explained and agreed in writing before work begins, except for genuine urgent action to protect people or the property where it is reasonable and lawful to act first. We do not pass prohibited payments to tenants. We account for money handled for the landlord in accordance with our instructions and applicable rules.
10 Identification, authority and AML
The client confirms they are entitled to instruct us for the property and have the agreement of every owner whose authority is required. Each landlord or seller, joint owner and relevant beneficial owner must provide identification, address and ownership evidence and cooperate with the identity, anti-money-laundering and sanctions checks we require. We may request additional information, postpone work or decline an instruction where checks are incomplete or legal concerns remain. Other professionals may perform separate checks. Any additional landlord-side checking fee must be clearly quoted and agreed before it is incurred.
11 Information and third-party sharing
We use the contact, identity, property and transaction information needed to deliver this instruction and meet our legal duties. Where lawful and relevant, we may share necessary information with solicitors and conveyancers, buyers or tenants and their advisers, iamsold where relevant, ID/AML screening providers, local councils and council-tax or licensing teams, government registration services, energy and water suppliers (including United Utilities), surveyors, valuers, EPC/gas/electrical contractors, insurers, maintenance contractors, deposit protection providers, Zoopla and other marketing portals, and Alto/PropertyFile and other secure systems. We share only appropriate information for the purpose; this clause is not a blanket consent for unrelated marketing or an override of data-protection rights. Our separate privacy notice explains lawful bases, retention and rights. We will disclose any referral payment or benefit before a referral is accepted; the client is free to choose their own solicitor or contractor.
12 Our service, communications and complaints
We use reasonable care and skill, communicate material developments and arrange evening or weekend appointments when possible. Our phone lines are open 8am-10pm, seven days a week; this does not guarantee that all staff, contractors or third parties are available throughout those hours. PropertyFile access and document categories depend on the service and features enabled. Our complaints process is published on our website and complaints about Lock & Key may be referred to the Property Redress Scheme after our process. Nothing in these terms excludes statutory or consumer rights.
13 How the individual instruction is agreed
These are our standard service terms for information before you instruct us. Your individual written quotation and instruction summary will identify the client, property, instruction date, any property-specific agreed fee and material exception before signature. The final agreement is supplied to you on a durable medium before you sign it. A later material change to fees or scope must be agreed in writing; no optional service is accepted by silence.
14 Cancellation and start of service
Where the client is a consumer and this agreement is made at a distance or away from our premises, a statutory 14-day cancellation right may apply, beginning the day after the contract is made. To cancel, tell us clearly through the contact form at lockandkeyestateagents.co.uk/contact-us-2/ or in writing to 7 Hope Street, Blackburn BB2 1DY; no cancellation form is required. Signing the terms alone is not a separate express request to start work within that period. Unless a legally valid separate early-start request is received, we will wait until the cancellation period expires before starting chargeable work. If an express early-start request is separately made, any lawful proportionate payment and any loss of cancellation rights must meet the applicable regulations and the information given beforehand. Statutory rights are unaffected.
FULL TERMS / AUCTION SELLER
Auction Seller
Public information copy. Read this alongside the written quotation for your property. The final agreement is sent to you for review and signature when you instruct us.
01 Auction instruction and separate iamsold terms
Lock & Key is the sole estate agent for marketing this property during this auction instruction. The seller must not instruct a competing agent at the same time; iamsold is our appointed auction partner, not a joint agency instruction. We market locally and online, include floor plans and virtual tours, arrange viewings and pass enquiries to iamsold. iamsold conducts the auction under separate seller and bidder documents covering the method, guide and reserve, legal pack and reservation arrangements. Those terms must be supplied and accepted before launch; this agreement does not replace them. We cannot guarantee a bid, price, exchange or completion.
02 Seller’s costs and buyer Reservation Fee
For Lock & Key’s buyer-paid Reservation Fee auction instruction, we charge the seller no agency selling commission and no auction selling fee. The seller pays their normal conveyancing and legal costs. If a provider legal-pack or other third-party cost is proposed, it must be specifically disclosed and agreed in writing before it is incurred; nothing here authorises an undisclosed seller charge. The successful buyer may pay a separate Reservation Fee under iamsold’s then-current terms in addition to the purchase price. The amount, VAT treatment, refund position and consequences of default must be made clear in the specific auction information and provider contract; the seller does not receive the buyer’s Reservation Fee.
03 Timescales and seller commitment
Modern Method of Auction commonly targets exchange and completion within approximately 56 days from receipt of draft contracts for a standard property; Traditional Auction commonly targets around 28 days under its own contract. Neither is a promise of completion by a particular date. Reserve, guide price, bid acceptance, exclusivity, exchange, legal pack and withdrawal consequences depend on the auction method and provider documentation, which the seller should review with their solicitor before accepting.
04 Seller’s duties and ending an instruction
The seller confirms authority to sell, discloses title and property details accurately and supplies requested legal-pack information promptly. If the property is tenanted, relevant tenancy, deposit, arrears, licensing and compliance records must be disclosed. Withdrawal after the seller has accepted separate auction-provider terms or after a binding auction commitment may carry obligations under those terms; we do not add a separate Lock & Key seller withdrawal charge in this agreement. A fee or referral benefit not already disclosed must be separately agreed in writing.
05 Identification, authority and AML
The client confirms they are entitled to instruct us for the property and have the agreement of every owner whose authority is required. Each landlord or seller, joint owner and relevant beneficial owner must provide identification, address and ownership evidence and cooperate with the identity, anti-money-laundering and sanctions checks we require. We may request additional information, postpone work or decline an instruction where checks are incomplete or legal concerns remain. Other professionals may perform separate checks. Any additional landlord-side checking fee must be clearly quoted and agreed before it is incurred.
06 Information and third-party sharing
We use the contact, identity, property and transaction information needed to deliver this instruction and meet our legal duties. Where lawful and relevant, we may share necessary information with solicitors and conveyancers, buyers or tenants and their advisers, iamsold where relevant, ID/AML screening providers, local councils and council-tax or licensing teams, government registration services, energy and water suppliers (including United Utilities), surveyors, valuers, EPC/gas/electrical contractors, insurers, maintenance contractors, deposit protection providers, Zoopla and other marketing portals, and Alto/PropertyFile and other secure systems. We share only appropriate information for the purpose; this clause is not a blanket consent for unrelated marketing or an override of data-protection rights. Our separate privacy notice explains lawful bases, retention and rights. We will disclose any referral payment or benefit before a referral is accepted; the client is free to choose their own solicitor or contractor.
07 Our service, communications and complaints
We use reasonable care and skill, communicate material developments and arrange evening or weekend appointments when possible. Our phone lines are open 8am-10pm, seven days a week; this does not guarantee that all staff, contractors or third parties are available throughout those hours. PropertyFile access and document categories depend on the service and features enabled. Our complaints process is published on our website and complaints about Lock & Key may be referred to the Property Redress Scheme after our process. Nothing in these terms excludes statutory or consumer rights.
08 How the individual instruction is agreed
These are our standard service terms for information before you instruct us. Your individual written quotation and instruction summary will identify the client, property, instruction date, any property-specific agreed fee and material exception before signature. The final agreement is supplied to you on a durable medium before you sign it. A later material change to fees or scope must be agreed in writing; no optional service is accepted by silence.
09 Cancellation and start of service
Where the client is a consumer and this agreement is made at a distance or away from our premises, a statutory 14-day cancellation right may apply, beginning the day after the contract is made. To cancel, tell us clearly through the contact form at lockandkeyestateagents.co.uk/contact-us-2/ or in writing to 7 Hope Street, Blackburn BB2 1DY; no cancellation form is required. Signing the terms alone is not a separate express request to start work within that period. Unless a legally valid separate early-start request is received, we will wait until the cancellation period expires before starting chargeable work. If an express early-start request is separately made, any lawful proportionate payment and any loss of cancellation rights must meet the applicable regulations and the information given beforehand. Statutory rights are unaffected.
FULL TERMS / BOARD SALE
Board Sale
Public information copy. Read this alongside the written quotation for your property. The final agreement is sent to you for review and signature when you instruct us.
01 Our normal board-sale appointment
We market the property by normal private treaty sale, including agreed professional photographs, floor plans and virtual tours within instructed marketing, a For Sale board where appropriate, Zoopla and other agreed channels, buyer enquiries and viewings, offers and sales progression to completion. We pass on offers in accordance with the law, including offers received before exchange, and communicate relevant buyer feedback. We do not guarantee a sale price, buyer finance or completion date.
02 Sales fee and when it is due
Our standard sales fee is £795 for a final sale price up to £100,000 inclusive; £995 for a price over £100,000 and up to £200,000 inclusive; and a fixed fee agreed in the pre-signature Alto summary above £200,000. A different fixed fee expressly quoted in that summary replaces the standard fee. No VAT is added. The fee becomes due on legal completion where the sole agency fee trigger in section 03 applies. Seller conveyancing and separately approved services are excluded. A separate written valuation letter costs £75 only if specifically commissioned; it is not automatically added.
03 Agency type, other agents and termination
SOLE AGENCY, not sole selling rights. You appoint Lock & Key as your only estate agent for this property and must not instruct another agent concurrently; we do not accept joint agency. Our fee is payable on legal completion if contracts are exchanged with a buyer introduced by us during our sole agency period, with a buyer with whom we negotiated during that period, or with a buyer introduced by another agent during that period. A buyer you found independently does not trigger our fee merely because we are sole agent. Tell us about any earlier agent and their buyers before signing. The minimum term is two calendar months from the date in the Alto summary. Either party may give at least 28 days’ written notice during the term, but it cannot end before two months. Send notice to our stated contact address; we will confirm the end date. No general withdrawal fee applies. Statutory cancellation rights are unaffected.
04 Seller’s information and legal conveyancing
The seller must provide accurate title, ownership, leasehold, service-charge, tenancy, planning, building-work, dispute, boundary, access, safety and other material information promptly and correct errors as soon as known. The seller chooses and instructs their own conveyancer and pays normal legal fees. We may pause advertising until necessary verification or information is received and do not provide legal or tax advice.
05 Identification, authority and AML
The client confirms they are entitled to instruct us for the property and have the agreement of every owner whose authority is required. Each landlord or seller, joint owner and relevant beneficial owner must provide identification, address and ownership evidence and cooperate with the identity, anti-money-laundering and sanctions checks we require. We may request additional information, postpone work or decline an instruction where checks are incomplete or legal concerns remain. Other professionals may perform separate checks. Any additional landlord-side checking fee must be clearly quoted and agreed before it is incurred.
06 Information and third-party sharing
We use the contact, identity, property and transaction information needed to deliver this instruction and meet our legal duties. Where lawful and relevant, we may share necessary information with solicitors and conveyancers, buyers or tenants and their advisers, iamsold where relevant, ID/AML screening providers, local councils and council-tax or licensing teams, government registration services, energy and water suppliers (including United Utilities), surveyors, valuers, EPC/gas/electrical contractors, insurers, maintenance contractors, deposit protection providers, Zoopla and other marketing portals, and Alto/PropertyFile and other secure systems. We share only appropriate information for the purpose; this clause is not a blanket consent for unrelated marketing or an override of data-protection rights. Our separate privacy notice explains lawful bases, retention and rights. We will disclose any referral payment or benefit before a referral is accepted; the client is free to choose their own solicitor or contractor.
07 Our service, communications and complaints
We use reasonable care and skill, communicate material developments and arrange evening or weekend appointments when possible. Our phone lines are open 8am-10pm, seven days a week; this does not guarantee that all staff, contractors or third parties are available throughout those hours. PropertyFile access and document categories depend on the service and features enabled. Our complaints process is published on our website and complaints about Lock & Key may be referred to the Property Redress Scheme after our process. Nothing in these terms excludes statutory or consumer rights.
08 How the individual instruction is agreed
These are our standard service terms for information before you instruct us. Your individual written quotation and instruction summary will identify the client, property, instruction date, any property-specific agreed fee and material exception before signature. The final agreement is supplied to you on a durable medium before you sign it. A later material change to fees or scope must be agreed in writing; no optional service is accepted by silence.
09 Cancellation and start of service
Where the client is a consumer and this agreement is made at a distance or away from our premises, a statutory 14-day cancellation right may apply, beginning the day after the contract is made. To cancel, tell us clearly through the contact form at lockandkeyestateagents.co.uk/contact-us-2/ or in writing to 7 Hope Street, Blackburn BB2 1DY; no cancellation form is required. Signing the terms alone is not a separate express request to start work within that period. Unless a legally valid separate early-start request is received, we will wait until the cancellation period expires before starting chargeable work. If an express early-start request is separately made, any lawful proportionate payment and any loss of cancellation rights must meet the applicable regulations and the information given beforehand. Statutory rights are unaffected.
Need to talk it through?
Ask our Blackburn team which service fits your property and request a written quotation before you decide.